When you place an order on www.natureszestnutrition.com (the “Website”) or access any related informational, promotional, or comparison pages operated by us, including Zest Health comparison pages, you are subject to the following terms and conditions.
By using our websites or submitting an order you (“the Customer”) agree and accept to be bound by these conditions.
These conditions are in addition to your statutory rights as a consumer and shall govern the contract to the exclusion of any other terms or conditions unless otherwise agreed in writing.
Company Information
www.natureszestnutrition.com and Zest Health comparison pages are owned and operated by Natures Zest Limited, registered in England and Wales under company number 15194037, with its registered office at:
Unit A
82 James Carter Road
Mildenhall
Bury Saint Edmunds
IP28 7DE
United Kingdom
Throughout these Terms and Conditions, references to “the Website” include:
• www.natureszestnutrition.com
• Zest Health comparison pages
• any associated informational, promotional or landing pages operated by Natures Zest Limited
If you have any questions, queries or complaints regarding the Website you may contact us at:
support@natureszestnutrition.com
Zest Health Comparison and Information Pages
Some pages operated by Natures Zest Limited may present product comparisons, rankings, informational content, or editorial-style reviews relating to health supplements or related products. These may appear under the Zest Health name or branding.
These pages are intended to provide general informational content and product comparisons based on internal evaluation criteria.
Rankings may take into account factors including but not limited to:
• ingredient profile
• product features
• price or value
• product formulation
• consumer feedback
• general market positioning
Some links contained within these pages may direct users to products sold by Natures Zest Limited or third-party retailers and may generate commission.
Where applicable, appropriate advertisement or affiliate disclosures will be displayed.
Content on Zest Health pages is provided for informational purposes only and should not be interpreted as medical advice.
Order Process and Confirmation
The placement of your order on our online store constitutes an offer to purchase the products you select from www.natureszestnutrition.com.
All orders are subject to product availability and acceptance by us. We reserve the right to refuse any order at our discretion.
Once you place an order you will receive an email confirming receipt of your order (the Confirmation Email) containing a summary of the order details. We recommend that you retain this email for your records.
Please note that this confirmation email does not constitute acceptance of your order.
A contract for the purchase of goods is formed only when we send you a dispatch confirmation email confirming that the goods have been shipped (the Acceptance Email).
All communications will be sent to the email address provided by you when placing the order.
Before submitting an order you may review and amend your order details at any time by returning to the Shopping Cart.
Orders and Quotes
All product information, descriptions and materials provided by the Company are supplied in good faith.
Due to differences in monitor displays and printing processes, the colour, appearance, or dimensions of products displayed on the Website may vary slightly from the goods delivered.
Any error in a quotation, product description, sales literature or website content may be corrected by the Company without liability.
If the price of a product or a material specification changes between the date of order and dispatch, the Customer will have the option to cancel their order and receive a full refund in accordance with their statutory rights.
The Company reserves the right to adjust prices prior to dispatch where necessary due to factors outside its control including but not limited to:
• exchange rate fluctuations
• changes in duties or taxes
• supplier price increases
• material increases in production costs
Prices and Payment
The price of any product will be the price displayed on the Website at the time you place your order except in cases of obvious pricing error.
If we discover a pricing error affecting an order you have placed, we will notify you as soon as possible and offer the option to reconfirm your order at the correct price or cancel it.
If you choose to cancel, no payment will be taken.
We accept payment via:
• Credit Card
• Debit Card
• Apple Pay
• Google Pay
Payment will normally be taken at the time of order or shortly before dispatch.
You confirm that the payment card used belongs to you or that you are authorised to use it.
All credit and debit card transactions are subject to validation checks and authorisation by the card issuer.
Fraudulent use of payment cards will be reported to the relevant authorities.
If your card issuer refuses payment we will not be able to process your order.
Right of Withdrawal
Under UK consumer law, customers have the right to withdraw from the contract within 14 days of receiving the goods.
To exercise this right you must notify us in writing within the 14-day period.
Where goods have already been dispatched, the customer will be responsible for returning the goods at their own cost.
Upon receipt of the returned goods we will refund the purchase price in accordance with consumer protection regulations.
Cancellation and Returns
We offer a 100 percent satisfaction guarantee.
You may return any unopened product within 14 days of receiving your order.
Once the returned item has been received and processed we will issue a refund.
Please allow up to 14 working days from the date we receive the returned product for the refund to be completed.
To arrange a return please contact us with:
• your order number
• the product you wish to return
• the reason for the return
We will then provide you with a Return Authorisation Number and instructions for returning the item.
Consumer Rights
Your statutory consumer rights include the assurance that products supplied by us will:
• be of satisfactory quality
• be fit for their intended purpose
• correspond with their description on our website
Nothing in these terms affects your statutory rights under UK consumer law.
Ownership and Risk
Risk of loss or damage to goods passes to the customer upon delivery.
Ownership of the goods remains with Natures Zest Limited until full payment has been received.
If delivery cannot be completed due to circumstances attributable to the customer, risk will pass at the point when delivery was attempted.
Copyright and Intellectual Property
All content on this Website including text, graphics, images, design elements, logos and trademarks are the property of Natures Zest Limited or its licensors.
Use of this Website does not grant you any rights in relation to intellectual property contained within the Website.
The Website is provided for personal, non-commercial use only.
You may print or electronically copy portions of the Website solely for the purpose of placing orders or using the Website as a shopping resource.
Any other use of Website content requires prior written permission.
Warranties, Liability and Indemnity
Nothing in these Terms excludes liability for death or personal injury caused by negligence.
Subject to the conditions set out in these Terms, the Company warrants that goods will correspond with the order description and will be free from defects upon delivery.
If a defect is identified, the customer must notify the Company in writing within 14 days of delivery.
At our discretion we may:
• replace the defective goods
• repair the goods where appropriate
• issue a refund for the defective item
Health Disclaimer
Information provided on this Website or on associated Zest Health pages is intended for general informational and educational purposes only.
The products and statements made about them have not been evaluated to diagnose, treat, cure or prevent any disease.
Always consult your doctor or healthcare practitioner before starting any supplement, dietary programme, or exercise routine.
Food supplements should be used as part of a balanced diet and healthy lifestyle and should not be used as a substitute for varied nutrition.
Natures Zest Limited makes reasonable efforts to ensure information on the Website is accurate and up to date but makes no guarantees regarding its completeness or accuracy.
Views expressed by customers or third parties do not necessarily represent the views of Natures Zest Limited.
Contact Information
If you have any questions regarding these Terms and Conditions please contact us at:
support@natureszestnutrition.com